Contact ExpressVPN Support if you need help.
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This guide will show you what to do if the ExpressVPN app on your device is:

  • Taking too long to disconnect
  • Stuck on “disconnecting”

After each step, check if the issue is fixed. If the issue is fixed, you can skip the rest of the steps.

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1. Download the latest version of ExpressVPN
2. Change your VPN protocol
3. Restart your device
4. Reinstall the ExpressVPN app


1. Download the latest version of ExpressVPN

Check whether you are using the latest version of the ExpressVPN app. If not, download the latest app version for your device.

Set up your ExpressVPN app:

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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2. Change your VPN protocol

VPN protocols are the methods by which your device connects to a VPN server. For the best experience, ExpressVPN recommends using the Automatic protocol option. This is selected by default and automatically picks the protocol most appropriate for your network.

If you have issues disconnecting from the VPN, try changing your VPN protocol.

Important: L2TP/IPsec provides weak security benefits and should only be used for anonymization or for changing locations.

  1. In the app, tap Menu icon. > Settings > VPN protocol.
  2. Change to the other protocols in the following order:
    • Lightway – TCP
    • Lightway – UDP
    • OpenVPN – TCP
    • OpenVPN – UDP

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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  1. In the app, tap Menu icon. > Settings > VPN Protocol.
  2. Change to the other protocols in the following order:
    • Lightway – TCP
    • Lightway – UDP
    • IKEv2

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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  1. In the app, click Menu icon. > Preferences… > Protocol.
  2. Change to the other protocols in the following order:
    • Lightway – TCP
    • Lightway – UDP
    • OpenVPN – TCP
    • OpenVPN – UDP
    • IKEv2
    • L2TP/IPsec

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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  1. In the app, click Menu icon. > Options > Protocol.
  2. Change to the other protocols in the following order:
    • Lightway – TCP
    • Lightway – UDP
    • OpenVPN – TCP
    • OpenVPN – UDP
    • IKEv2
    • L2TP/IPsec

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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3. Restart your device

  1. Restart your device.
  2. Launch the ExpressVPN app.
  3. Try connecting and disconnecting to see if the issue is resolved.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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4. Reinstall the ExpressVPN app

  1. Uninstall your app.
  2. Install and set up your ExpressVPN app:

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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