Update as of 1:10 GMT / 9:10 GMT+8, December 7, 2019

Our team is working to address a new escalation in blocks in China this week.

As we update our systems to address these blocks, it remains important that you use the latest versions of the ExpressVPN apps to improve connectivity.

We released app updates for Windows, Mac, Android, Linux, and routers yesterday, December 6, and for iOS today, December 7. Please follow the instructions below to install the updates.

We will continue to update this page with the latest advice on staying connected, so if you are unable to connect at the moment, please check here regularly for updates.

How to troubleshoot your connection in China

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1. Use the latest versions of the ExpressVPN apps
2. Set the protocol in your ExpressVPN app to Automatic
3. Wait for your app to complete its connection request
4. Try connecting to these locations
5. Bookmark and keep checking this page

1. Use the latest versions of the ExpressVPN apps

Keeping your app up to date is critical to getting connected. Follow these links to download the newest versions of:

Windows

Update to ExpressVPN for Windows Version 7.7.11. (After you open your updated app, please wait a minute before trying to connect the first time.)

Note: If your anti-virus software shows a warning, you can safely dismiss it (because this installer is new, it may take anti-virus software up to 24 hours to recognize it).

Mac

Update to ExpressVPN for Mac Version 7.5.4. (After you open your updated app, please wait a minute before trying to connect the first time.)

Android

Please follow these steps to install and use the new version of ExpressVPN for Android, which may help improve connection reliability.

  1. Ensure that you have enabled APK installs on your Android device.
  2. Download the APK installer file directly to your Android device: ExpressVPN for Android 7.8.3.
  3. Install ExpressVPN from the APK file. (There is no need to delete or uninstall the existing ExpressVPN app.)
  4. After you open your updated app, please wait a minute before trying to connect the first time.
iOS

Find the ExpressVPN app on the iOS App Store and tap Update. (After you open your updated app, please wait a minute before trying to connect the first time.)

If you do not see Update as an option:

Linux

Download and install ExpressVPN 2.3.3 for Linux for your specific distribution:

After you open your updated app, please wait a minute before trying to connect the first time.

For further guidance, see our instructions on how to set up and use the ExpressVPN app for Linux or contact the ExpressVPN Support Team.

Router

Download and install ExpressVPN 2.2.5 for Routers for your specific router model:

After you open your updated app, please wait a minute before trying to connect the first time.

For further guidance, see our instructions on how to upgrade your router firmware or contact the ExpressVPN Support Team.

2. Set the protocol in your ExpressVPN app to Automatic

Follow these steps to change the protocol on your device:


Windows

Options Protocols Automatic (recommended)

Mac

Options Protocols Automatic (recommended)

Android

Options VPN Protocol Automatic

iOS

Options VPN Protocol Automatic

Linux
In the terminal, type:

expressvpn preferences set preferred_protocol auto


Router

ExpressVPN router dashboard VPN Options Automatic

3. Wait for your app to complete its connection request

At times, connecting may take longer than usual. Please let your app finish a connection attempt before retrying, only doing so after your app indicates that it is unable to connect.

4. Try connecting to these locations

Hong Kong - 4
Singapore - Marina Bay
Japan - Tokyo - 3
USA - Los Angeles - 5

If you can’t connect to these server locations on your first attempt, we recommend trying to connect to them again rather than trying locations not listed here.

5. Bookmark and keep checking this page

We will continue to update this page with the latest guidance, including new recommended server locations.

If you need further assistance, please contact the ExpressVPN Support Team.

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