This guide will show you how to resolve the following error message in your connection log:

Sun Dec 01 20:03:09 2013 CreateFile failed on TAP device: \\.\Global\{89A06566-8B1F-48D9-BC9D-A0E68694F215}.tap
Sun Dec 01 20:03:09 2013 CreateFile failed on TAP device: \\.\Global\{8A53E038-1749-4567-B9BE-1B521C585FB4}.tap

Note: You may see a different string of characters for this error message in your connection log.

To resolve the issue:

  1. Download the latest version of the ExpressVPN Windows app.
  2. Connect to the VPN.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top

Hjalp denne artikel dig?

Det er vi kede af at høre. Fortæl os, hvordan vi kan forbedre os.

What device do you need help with?

Examples: Android, Windows, Linksys router

En medarbejder fra vores supportteam følger op på dit problem.