• ¿Qué es una VPN?
  • Qué ofrecemos
    • Aircove Router
    • Servidores de VPN
    • Sitios y servicios
    • VPN para gaming
    • Política contra registros
  • Descargar VPN
    • VPN para PC
    • VPN para Mac
    • VPN para iPhone
    • VPN para Android
    • VPN en router
    • Extensión VPN para Chrome
  • Soporte
  • Blog
  • Mi cuenta
    • English
    • Dansk
    • Deutsch
    • Français
    • Italiano
    • Nederlands
    • Norsk
    • Polski
    • Português
    • Suomi
    • Svenska
    • Türkçe
    • Русский
    • ภาษาไทย
    • 日本語
    • 한국어
  • Comenzar Instalar
  • Comenzar Instalar
  • ¿Qué es una VPN?
  • Qué ofrecemos
    • Aircove Router
    • Servidores de VPN
    • Sitios y servicios
    • VPN para gaming
    • Política contra registros
  • Descargar VPN
    • VPN para PC
    • VPN para Mac
    • VPN para iPhone
    • VPN para Android
    • VPN en router
    • Extensión VPN para Chrome
  • Soporte
  • Blog
  • Mi cuenta
  • English
  • Dansk
  • Deutsch
  • Français
  • Italiano
  • Nederlands
  • Norsk
  • Polski
  • Português
  • Suomi
  • Svenska
  • Türkçe
  • Русский
  • ภาษาไทย
  • 日本語
  • 한국어
Home Soporte ExpressVPN automatic renewal payment failed

Gestionar su cuenta

ExpressVPN automatic renewal payment failed

Última actualización: 25 de octubre de 2022

Share in FacebookShare in TwitterShare in WhatsappShare in TelegramShare by email

This guide will show you how to resolve failed automatic renewal payments. If a payment has failed, you will be notified by email and in your account dashboard.

A message that says “Please try again or update your payment method.”

Note: If you purchased your subscription with BitPay or Paymentwall, your subscription will end on the subscription date and will not renew automatically.

Jump to …

Why did my automatic renewal payment fail?
How to resolve failed automatic renewal payments

Why did my automatic renewal payment fail?

By default, automatic renewal is enabled for subscriptions purchased via credit card and PayPal. Automatic renewal payments fail when ExpressVPN is unable to bill your chosen payment method. Possible causes include using a billing method that is no longer valid, has expired, or has insufficient funds.

How to resolve failed automatic renewal payments

Follow these steps to resolve failed automatic renewal payments: 

1. Check if your payment method is active

Verify your selected payment method is active. For example, if you are using a credit card, check your card has not been canceled, lost, or stolen. Contact your bank or credit card company if your card has been compromised.

If your payment method has expired, you can:

  • Contact your bank or credit card company to renew your card. In the meantime, contact the ExpressVPN Support Team about your situation.
  • Use another payment method to renew your subscription.
    • If you are adding a new credit card as your billing method, update your credit card details first.

2. Check if your payment method has sufficient funds

If your payment method does not have sufficient funds for the transaction, you can:

  • Add funds to your payment method and renew your subscription.
  • Use another payment method to renew your subscription.

If the steps above do not solve your situation, contact the ExpressVPN Support Team for immediate assistance.

Back to top

3. Update your credit card details

Automatic payments could also fail if the credit card is not up-to-date. To update your credit card:

  1. Sign in to your ExpressVPN account.
  2. Enter your new credit card information.
  3. Click Save credit card details.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top

Share in FacebookShare in TwitterShare in WhatsappShare in TelegramShare by email
¿Le ha sido útil este artículo?

We're sorry to hear that. Let us know how we can improve.

Please enter a valid email address.

A member of our Support Team will follow up on your issue.

Share in FacebookShare in TwitterShare in WhatsappShare in TelegramShare by email
  • Productos
  • Aircove
  • VPN para Mac
  • VPN PC
  • VPN iPhone
  • VPN Android
  • VPN Linux
  • VPN en router
  • VPN Chrome
  • VPN Firefox
  • VPN Edge
  • Servidor VPN
  • Protocolo de VPN Lightway
  • Comprar VPN
  • VPN para el Mundial 2022
  • Conozca más
  • ¿Qué es una VPN?
  • Los 5 usos principales de una VPN
  • How-To Privacy Guides
  • Blog
  • Digital Security Lab
  • Herramientas
  • ¿Cual es mi IP?
  • Test de fugas de DNS
  • Test de fugas de WebRTC
  • Generador de contraseñas
  • Vulnerabilidad Log4j
  • Acerca de ExpressVPN
  • Acerca de nosotros
  • Planes y precios
  • Funcionalidades
  • Risk-Free VPN Trial
  • Opiniones de ExpressVPN
  • Prensa
  • Careers
  • Política de Privacidad
  • Confianza
  • Auditorías de seguridad
  • Programas
  • Recomiéndenos a un amigo
  • Afiliados
  • Influencers
  • Socios
  • Beca de 5.000 US$
  • Ayuda
  • Centro de soporte técnico
  • Tutoriales de configuración de VPN
  • Preguntas frecuentes
  • Términos de Servicio
  • Contáctenos
    • English
    • Dansk
    • Deutsch
    • Français
    • Italiano
    • Nederlands
    • Norsk
    • Polski
    • Português
    • Suomi
    • Svenska
    • Türkçe
    • Русский
    • ภาษาไทย
    • 日本語
    • 한국어

© 2023 ExpressVPN. Todos los derechos reservados

Youtube Linkedin Twitter Facebook Instagram
Need help? Chat with us!