Contact the ExpressVPN support team if you're stuck.
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If you see the following error message in your connection log:

Mon Dec 02 21:19:02 2013 cd to 'C:\Users\?\AppData\Roaming\ExpressVPN' failed: The filename, directory name, or volume label syntax is incorrect. (errno=123)
Mon Dec 02 21:19:02 2013 Exiting
Mon Dec 02 21:19:03 2013 cd to 'C:\Users\?\AppData\Roaming\ExpressVPN' failed: The filename, directory name, or volume label syntax is incorrect. (errno=123)
Mon Dec 02 21:19:03 2013 Exiting

You are encountering an error that usually happens if the configuration files are not loaded correctly. To fix the issue, uninstall the ExpressVPN app, restart your machine, and then download the ExpressVPN app again.

Note: The below instructions for uninstalling programs are for Windows 10.

Right-click on the Start button and select Programs and Features.

desktop click start

If Programs and Features is not directly available by right-clicking the Start button, access it by first clicking on Control Panel and then selecting Programs and Features.

click control panel

select programs and features from control panel

Scroll through the list of programs until you locate ExpressVPN. Left-click on ExpressVPN to select it, then click Uninstall.

select uninstall a program on windows

In the Setup Wizard, click Uninstall.

setup wizard

You will be notified when ExpressVPN is successfully uninstalled. Click Close to exit the Setup Wizard.

uninstall successful

After uninstalling the program, restart your machine.

Once you have restarted your machine, download the ExpressVPN app, setup the app, and connect to a server location.

Need help? Please contact the ExpressVPN Support Team for immediate assistance.

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