What to do if you’re stuck on the “Downloading files…” screen

If you are using ExpressVPN for Windows version 4.x and stuck on the “Downloading files…” screen, follow these steps to resolve the issue.

Right-click on ExpressVPN in the system tray and select Quit ExpressVPN.

You can also quit ExpressVPN by hitting Ctrl + Alt + Delete, clicking Task Manager, selecting ExpressVPN, then clicking End task.

Next, launch ExpressVPN and connect to a server location.

If the problem persists, please uninstall and reinstall ExpressVPN.

Note: If you need to download the .exe file again, please see here for how to download the ExpressVPN app.

Need help? Contact the ExpressVPN Support Team for immediate assistance.