Can’t log into ExpressVPN on Motorola devices

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This guide will show you how to fix an issue on Motorola mobile devices that breaks the authentication process in the ExpressVPN app, stopping you from logging in.

What causes authentication issues on Motorola devices?

ExpressVPN’s authentication flow may be affected by restrictive application permissions. On Motorola, Moto Secure is a possible cause.

It is a security and privacy app that comes preinstalled on Motorola devices with Android 13 and above.

Moto Secure aims to protect your sensitive data, guard against malicious apps, and improve network security. One of the ways it does that is by controlling app permissions.

However, some of its features (like “Phishing detection” or “Protect from online scammers”) can disrupt Authentication Webview. This is required by specific apps, such as ExpressVPN, to complete the authentication process. Community members have been reporting this issue as far back as 2024.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Troubleshooting steps

Follow these steps to fix the ExpressVPN authentication problem on your Motorola device:

1. Open the Moto Secure app.
2. Find the Phishing detection option and disable it.
3. Close the ExpressVPN app, reopen it, and try logging back in. If it works, you can re-enable Phishing detection in the Moto Secure app. If you still cannot log in, continue with the next step.
4. Find the Protect from online scammers option and disable it.
5. Close the ExpressVPN app, reopen it, and try logging back in. If it works, you can re-enable the setting in the Moto Secure app. If you still cannot log in, contact customer support for assistance.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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