How to recover a lost or forgotten password

To use our apps and configurations, please sign up for an ExpressVPN account first.

This tutorial will show you how to change the password for your ExpressVPN account if you forgot it.

If you know your password but would like to change it, go to Change ExpressVPN Password.


Step 1 – Click “Forgot your password?”

Go to the Sign In page and click Forgot your password?

forgot your password?

On the Reset Password screen, enter the email address you used when you created your ExpressVPN account, then click SEND INSTRUCTIONS.

reset password - send instructions to email

If you can’t remember which email address you used to sign up, try any and all of the email addresses you have.

Need help? Contact the ExpressVPN Support Team via Live Chat for immediate assistance.

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Step 2 – Open the email

You’ll receive a Reset password instructions email from support[at]expressvpn.com with a link to reset your password. Open the email.

Click on the Change my password link in the email.

Note: You will not receive your password recovery email if your email service provider flags messages from ExpressVPN as spam. To ensure Gmail does not mark messages from ExpressVPN as spam:

  1. Click the gear icon (gear-icon) to launch the dropdown.
  2. Click Settings.
  3. In the top navigation bar, click Filters and Blocked Addresses.
  4. Check that ExpressVPN is not one of your blocked addresses. If it is, click unblock on the right side next to the address name.
  5. Request your password recovery email again.

Need help? Contact the ExpressVPN Support Team via Live Chat for immediate assistance.

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Step 3 – Create a new password

You’ll be taken to the Change Password page. Choose a password and enter it into both fields, then click CHANGE PASSWORD.

reset password - change password

Your password should now be reset.

Need help? Contact the ExpressVPN Support Team via Live Chat for immediate assistance.

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