Android Connection Issues

To use our apps and configurations, please sign up for an ExpressVPN account first.

Every now and then, you may run into connection issues on your Android device. Please refer to your actual error and follow the corresponding resolution steps.

You can search for your error on this page by hitting Control + F (Windows) or Command + F (Mac) and then typing in the error message.


Error 1:

Opening tun interface failed badly. Error: Cannot create interface
On some custom ICS images the permission on /dev/tun might be wrong, or the tun module might be missing completely. For CM9 images try the fix ownership option under general settings.

or:

Sorry, your device is missing a component called the "TUN driver". Without this, ExpressVPN likely will not be able to connect successfully. Please tap "Learn More" below for our latest information on how to fix this problem.

Resolution:.

  1. Recommended: Connect manually to our gateways by configuring your Android settings. Here are the setup instructions.
    Note: this only applies to paid subscriptions and not for trial subscriptions. There is no manual setup available for trial accounts.
  2. Install a compatible TUN driver for your device. Note: this is only applicable for rooted devices.
  3. Upgrade your device to the latest OS release.
  4. Try using the ExpressVPN App on another Android device.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Error 2:
Opening tun interface failed badly.
Error: command '11192 interface fwmark rule add tun0' failed with '400 11192 Failed to add fwmark rule (Device or resource busy)'

This error message usually occurs when the needed interface is not responding.

Resolution: Reboot your device and try connecting to an ExpressVPN server location afterwards.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Error 3:
HTTP proxy support only works for TCP based connections
MGMT:Got unrecognized line from management:ERROR: proxy command failed

This error message usually occurs if your network has proxy setup or UDP ports are blocked on your network.

Resolution: Change your VPN protocol from UDP to TCP. Instructions for changing your VPN protocol can be found here.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Error 4:
P:write UDP [ECONNREFUSED]: Operation not permitted (code=1)

This error message is usually due to your Android device’s battery/energy-saving features limiting the VPN connection’s activities. Common effects are disconnection or stability issues.

Resolution:

  1. Go to your Android device’s Settings.
  2. Select Battery from the Device settings list.
  3. Tap on Battery optimization (or App optimization, per your device)
  4. Select All apps from the drop-down menu (i.e. by default, Not Optimized is selected).
  5. Scroll-down and find and select ExpressVPN from the listed applications.
  6. Select Don’t optimize and then tap on Done.
  7. Re-launch ExpressVPN, and then try connecting again to the VPN.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Error 5:
ERROR: Cannot open TUN

Resolution:

  1. Uninstall ExpressVPN from your device.
  2. Download the ExpressVPN app for Android again. You can do so by accessing your ExpressVPN welcome email or by downloading the app here.
  3. Setup your app.
  4. Start up the app and connect to an ExpressVPN server location.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Error 6:

Some users can have trouble connecting to ExpressVPN after upgrading from Android 4 (Jelly Bean or KitKat) to Android 5 (Lollipop), 6 (Marshmallow), or 7 (Nougat).

Resolution:

  1. Power off your device.
  2. Turn on device.
  3. Connect to a ExpressVPN server location.
  4. Tap OK when prompted by the Connection Request dialog box.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Further Issues?

If you are still encountering problems after carrying out these instructions, please contact the ExpressVPN support team for assistance.

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