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If you are unable to unlock ExpressKeys because you cannot remember your vault password, follow these steps to reset your vault password.

  1. Open the ExpressKeys app or the browser extension.
  2. On the unlock screen, select Forgot vault password?
  3. Select Use Recovery Code.
  4. Follow the instructions.

If you do not know your recovery code: Resetting your ExpressKeys vault password requires your recovery code. If you have forgotten your vault password and do not have your recovery code, contact our Support Team for immediate assistance.

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