Update as of 14:55 GMT / 22:55 GMT+8, August 13, 2020

We are aware of a new escalation in blocks that is impacting connectivity in China. Connecting may take longer than usual. Please let your app finish a connection attempt before retrying, only doing so after your app indicates that it is unable to connect.

It remains important that you use the latest versions of the ExpressVPN apps and connect to the server locations recommended on this page for more reliable connectivity.

As always, this page will have the latest advice on saying connected in China, so please continue to check here for the latest advice on getting connected.

How to troubleshoot your connection in China

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1. Use the latest versions of the ExpressVPN apps
2. Set the protocol in your ExpressVPN app to Automatic
3. Wait for your app to complete its connection request
4. Try connecting to these locations
5. Bookmark and keep checking this page

1. Use the latest versions of the ExpressVPN apps

Keeping your app up to date is critical to getting connected. Follow these links to download the newest versions for your operating system:

Windows

Update to the latest version of ExpressVPN for Windows. (After you open your updated app, please wait a minute before trying to connect the first time.)

If your antivirus software shows a warning, you can safely dismiss it. (Because the installer is new, it may take antivirus software up to 24 hours to recognize it.)

Mac

Update to the latest version of ExpressVPN for Mac. (After you open your updated app, please wait a minute before trying to connect the first time.)

Android

Please follow these steps to install and use the latest version of ExpressVPN for Android.

  1. Ensure that you have enabled APK installs on your Android device.
  2. Download the APK installer file directly to your Android device.
  3. Install ExpressVPN from the APK file. (There is no need to delete or uninstall the existing ExpressVPN app.)
  4. After you open your updated app, please wait a minute before trying to connect the first time.
iOS

Update to the latest version of ExpressVPN for iOS. (After you open your updated app, please wait a minute before trying to connect the first time.)

If you do not see Update as an option:

Linux

Update to the latest version of ExpressVPN for Linux. (After you open your updated app, please wait a minute before trying to connect the first time.)

For further guidance, see our instructions on how to set up and use the ExpressVPN app for Linux or contact the ExpressVPN Support Team.

Router

Update to the latest version of ExpressVPN for routers. (After you open your updated app, please wait a minute before trying to connect the first time.)

For further guidance, see our instructions on how to upgrade your router firmware or contact the ExpressVPN Support Team.

2. Set the protocol in your ExpressVPN app to Automatic

Follow these steps to change the VPN protocol on your device:


Windows

Options Protocol Automatic (recommended)

Mac

Preferences Protocol Automatic (recommended)

Android

Settings  VPN protocol Automatic (recommended)

iOS

Settings VPN Protocol Automatic (recommended)

Linux
In the terminal, type:

expressvpn preferences set preferred_protocol auto


Router

ExpressVPN router dashboard VPN Preferences Automatic (recommended)

3. Wait for your app to complete its connection request

At times, connecting may take longer than usual. Please let your app finish a connection attempt before retrying, only doing so after your app indicates that it is unable to connect.

4. Try connecting to these locations

Japan - Yokohama
Singapore - Marina Bay
Hong Kong - 4
USA - Los Angeles - 5
UK - Wembley

If you can’t connect to these server locations on your first attempt, we recommend trying to connect to them again rather than trying locations not listed here.

5. Bookmark and keep checking this page

We will continue to update this page with the latest guidance, including new recommended server locations.

If you need further assistance, please contact the ExpressVPN Support Team.

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