Support Documentation :: General FAQ

 

What is your software?

We use open-source software that's used by businesses world-wide. Our software is a customized version of the OpenVPN and Tunnelblick clients for Windows and Mac, respectively. We've customized them to make them easier to install and to include our network configuration files out of the box. Only the labels and configuration are different, the code is the same.

 

Connection Process

After connecting, it may take up to 30 seconds after the connection window goes away for the VPN to be fully functional.

 

Checking if you're connected to the VPN

The fastest way to check if you're connected OK is to try accessing sites that were previously inaccessible to you. You can also go to http://www.whatismyip.com and click on the "IP address lookup" button. It should show a location in the US, Europe, or Hong Kong, depending on which of our servers you're connected to.

 

Can I pick which server to connect to?

Yes, we offer servers in several different locations around the world. You can pick whichever server you like. Click here to see the list of options