Support
Support Documentation :: Connection Errors Linux
If your vpn connection seems to be unable to connect OK, please follow the troubleshooting steps below:
Firewall, anti-virus or anti-spy application conflicts
Errors detected in the log file
1. Firewall, anti-virus or anti-spy application conflicts
These errors may be caused by firewall, anti-virus or anti-spyware conflicts.
Try disabling firewall/anti-virus/anti-spyware programs to see if that solves the problem.
If disabling the firewall fixes the problem, in most cases the firewall software can be configured to work with the VPN by adding an exception or rule change.
If no setting can be found to adjust for the firewall, such as changing security from "high" to "medium", granting an exception to ExpressVPN or UDP port 1194, or for "trusting" openVPN, then please uninstall the firewall, re-install ExpressVPN, then CONNECT the VPN so it is ON, and re-install the firewall. This appears to allow the firewall to accept the VPN as already being there.
2 .Errors detected in the log file
When you experience errors with connecting to ExpressVPN, most of the errors are captured in our log file. Thus, to troubleshoot the issue and get you connected asap, it is important that you read the log file and check for any errors.
*To view common errors that are captured in the log file and the corresponding solutions, please click here.
To access the log, please right click on the ExpressVPN icon, select the location you were connected to and select "view log". Once the log file is opened, you will be able to view it in notepad.
3. Can't connect via UDP
Try using our TCP servers instead. Please find them here in our list of servers.
4. Application Crashes
There are some Windows systems (depending on the network driver, in our experience less than 1% of users) where our default VPN may crash. Let us know if this happens and we'll move you to a VPN that doesn't require software installation.
5. Still having problems? Please contact us and send us your VPN log file
To access the log, please right click on the ExpressVPN icon, select the location you were connected to and select "view log" on Windows or "Details" on Mac. Once the log file is opened, please save it to your PC and send it to us as an attachment in email.
**Please note that if you are indeed connected to our VPN, you will see a check next to the server you are connected to. You will also see the words "connect" grayed out in the menu.
