FAQs

How does it work?

ExpressVPN provides an encrypted tunneling solution between your computer and our relay servers in the US West Coast and various hubs in Asia. As a user, you use the Internet normally, except that your data is encrypted en route and the outside world only sees our IP address. It's as if you're surfing the web from an outside country --- with freedom and security. This also allows you to view websites you otherwise can't, such as facebook, youtube, pandora, and hulu.

Who typically uses a VPN?

More and more people every day are learning the importance of protecting their online safety through a VPN. Many companies use VPNs for secure inter-office communications and remote employee access. Now individuals can enjoy the same kind of security. ExpressVPN has both commercial and residential users.

Will ExpressVPN slow down my system?

No, it won't slow down your system, though Internet browsing speeds will depend on which website you're accessing. Foreign websites will generally be faster, whereas local websites (those hosted in your country) may be slightly slower. Give it a try. If you don't like it, just send us an email within 30 days and we'll refund your money.

How are you different from a web proxy service?

We're much faster, work seamlessly with all applications, and more secure. A proxy works only with your web browser, whereas ExpressVPN secures all your Internet applications including Outlook, Skype and MSN. Furthermore, web proxies can be slow, unreliable and unsecure.

Can I use your VPN to replace my ISP?

No. ExpressVPN works together with your existing Internet connection to make it better and more secure, but it does not replace your ISP.

Will ExpressVPN work with my computer's operating system?

ExpressVPN works with Windows XP, Vista, Windows 7, and Mac OS. It also works with other systems like Linux, though we won't be able to provide detailed support on the setup. If you're a Linux user, you should get yourself an OpenVPN client for Linux here and then use that to connect to our network. After signing up, email our support team and we'll send you configuration files.

If you use Windows Vista, you will need administrator access to the computer. Most individual users have this, though some corporate users may not. If you run into any problems during setup, just email us and we'll switch your account to a different protocol that doesn't require administrator access. In other words: we'll make it work, no worries.

Will ExpressVPN work on my smartphone?

Yes. We can give you a PPTP account, which will work on most smartphones like Nokia Series 60, Windows Mobile, Android, and iPhones. Just let us know after you sign up if you'd like to get this kind of account.

Do I need to open any ports on my firewall or router?

Generally no, though it's possible that certain non-standard firewall configurations may cause connection problems. If you run into any issues, please email us and we'll help you get them resolved.

How much does it cost?

ExpressVPN is priced at just USD $12.95 per month, $65.95 for 6 months, or $119.95 for a full year's access. We have an un-conditional money-back guarantee. If you don't like the service, just send us an email within 30 days and we'll give you a full refund.

Can I have a trial account?

No, we do not provide trial accounts, but if you are unsatisfied with our service, please contact us within 30 days of signup and we'll give you a full refund.

What if access to ExpressVPN is being blocked by my provider?

This is seldom the case, but we will refund you if it is.

I signed up and can't connect to your server.

Please contact us to describe the error you are receiving.

Can I use ExpressVPN on more than one computer?

Yes, you can configure ExpressVPN on as many computers as you like, though only one of them can be connected to the VPN at a time. If you'd like more than one to be using the VPN simultaneously, you should get an additional account. We suggest you try it out first, then get more accounts as needed.